We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.
Vinrella will gladly authorize returns of UNUSED MERCHANDISE within 30 days of receipt of your order. All items must have original hangtags and be in resalable condition or you will not be issued a refund. You must include our Return Goods Authorization (RGA) form inside the box for your order to be returned and credited back to your account. Please contact us at firstname.lastname@example.org to request an RGA.
Original outbound shipping charges are not refundable. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Returns are processed within 5 business days of when they are received.